RETURN WINDOW
For standard eligible purchases, you may request a return within 30 calendar days of receiving the item. Merchandise should be unworn, unwashed, and in substantially original condition, with included components and tags where appropriate. Reasonable inspection or fitting does not automatically remove mandatory legal rights.
STARTING A RETURN
Email info@virenzas.store with your order number, item, reason for return and photos if something is wrong. Wait for our instructions and the designated return address. Do not send goods to the business correspondence address without approval.
EXCEPTIONS
Subject to local law, change-of-mind returns may be limited for individually customized goods, certain unsealed hygiene-sensitive items, and clearly identified nonreturnable categories. Defective, incorrect or misdescribed items remain covered by applicable statutory protections.
RETURN POSTAGE
For an ordinary change-of-mind return, the customer may need to pay return shipping if this was disclosed and local law permits. Where we shipped an incorrect or defective item, we will cover reasonable costs where legally required.
EXCHANGES
An exchange depends on stock availability. Contact us before returning anything to confirm the options.
REFUND TIMING
After we receive and assess an eligible return, we aim to initiate an approved refund within 5–10 business days, or sooner where required by law. The bank or payment provider may take additional time to post the credit. Refunds ordinarily go back to the original payment method. Mandatory cooling-off rights, delivery-charge refunds and consumer remedies prevail over conflicting terms in this policy.
MISSING OR DAMAGED ITEMS
Contact us promptly with supporting details. We will investigate and provide a suitable replacement, refund or other lawful remedy.