ORDER PREPARATION
Our proposed standard processing window is 1–3 business days after payment confirmation, excluding weekends and relevant holidays. This is separate from transit time. Products that are made to order, customized or temporarily unavailable may require different preparation periods; any such differences should be disclosed on the product page or before purchase.
ESTIMATED TRANSIT AFTER DISPATCH
United States, United Kingdom, Canada and Australia: approximately 7–18 business days. Europe: approximately 10–21 business days. Other supported destinations: approximately 10–28 business days. These are planning estimates, not guaranteed arrival dates. Confirm that your fulfillment network can meet these windows before publishing.
RATES AND TAXES
The shipping price and any taxes collected by our store will be displayed at checkout. Import duties and customs charges, if not expressly included, may be assessed by the destination authorities and may be payable by the recipient. We will not impose undisclosed post-checkout store fees.
TRACKING AND SPLIT PACKAGES
We send shipment information when tracking becomes available. Carrier scans may take 24–72 hours to appear. Items can travel in separate parcels when dispatched from different locations.
ADDRESS PROBLEMS AND DELAYS
Please verify the shipping address and contact us promptly if it is incorrect. Changes may not be possible once dispatched. Weather, customs, carrier backlogs and public holidays may affect delivery. For a substantially delayed or apparently lost parcel, contact info@virenzas.store so we can investigate and provide the remedy required by applicable law.
DAMAGED DELIVERIES
Photograph the item and packaging and contact us with the order number. We will assess the issue and offer an appropriate resolution.